Setting up references
Open the candidate detail panel. Find the References section.
If it is empty, click 'Initialize 3 reference slots'.
Each slot starts at 'Pending'. Click 'Mark contacted' once you have reached out, 'Mark scheduled' once a call is booked, 'Mark complete' once you have done the call.
Use the notes textarea to capture impressions: 'Spoke with Reference 2 Tuesday; strong endorsement on punctuality, slight hesitation on initiative.' Notes auto-save when you click outside the box.
What to ask references
Ask for examples, not generalities. 'Tell me about a hard week she had with you and how she handled it.' 'What is something you wish she did differently?' 'Would you re-hire?' Listen for specifics; the answers reveal more than what is said.